Privacy policy.

Last updated: November 2026

What we collect

When you submit an enquiry we collect the details you provide - your name, contact details, property address and anything you tell us about your project, including any plans or photos you upload. Our website also collects standard analytics data about how pages are used.

Why we collect it

To respond to your enquiry, prepare a quote, arrange a site measure, fulfil and deliver your order, and provide warranty support. We also use aggregated analytics data to improve the website.

Who we share it with

Where your enquiry relates to a region serviced by one of our accredited Trade Partners, we pass your details to that partner so they can contact you about your project. We also use third-party service providers for website hosting, analytics and advertising measurement. We do not sell your personal information.

We may share securely encoded (hashed) versions of your email address and phone number with advertising platforms such as Google and Meta. This helps us measure how well our advertising works and show relevant ads. The details are encoded before they're sent and are used only for matching.

Cookies and tracking

We use cookies and similar technologies for site analytics and advertising measurement, including Google Analytics and the Meta pixel. You can control cookies through your browser settings; some site functionality may be affected if you disable them.

If you have sent us your details before, our website remembers you on this device for up to 90 days so you don't have to type them again. Click Not you? on any form to clear this.

When you open your estimate page we record that it was opened and what you pressed, so we know when to follow up.

We also give each visitor a random ID in a cookie, kept for up to 13 months, and record which pages of our websites are viewed with it. It isn't linked to you unless you get in touch with us: once you do, the pages you looked at are added to your enquiry, so we can help with what you were interested in.

Messages on Facebook and Instagram

If you message us on Facebook Messenger or Instagram, we receive your message, your Messenger or Instagram ID and any photos or files you send, and keep them with your enquiry in our customer system so our team can see your whole conversation. If you comment on one of our Facebook or Instagram posts or ads, we receive your name as shown on your profile, your comment and which post it was on, so we can answer it. Our alert system also notes that a message or comment arrived and when (never what you wrote) and deletes that note after 14 days. We use an AI service (Claude, made by Anthropic) to help draft our replies, so your message or comment is shared with it for that purpose. Anthropic is based in the United States, so it may be processed there. A person on our team reviews and approves every reply before it is sent. We keep copies of your messages, comments, photos and our draft replies for up to 12 months and then delete them automatically. We use these only to answer you about your project. We don't use them for advertising and we don't sell them. You can ask us to delete them at any time: see Deleting your data.

Access, correction and complaints

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. For Facebook and Instagram messages and comments, see Deleting your data. If you believe we have mishandled your information you can raise a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online transmission is completely secure, and we cannot guarantee absolute security.

Questions? Contact us on 1300 332 688 or sales@poolperf.com.au.